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Leisure Travel Consultant

Type: Permanent
Sector: Leisure Travel
Salary: Salary negotiable according to experience and qualification
Experience: Minimum of 2 years experience working for an online travel agency.

Description

This position will handle leisure travel requests made online and offline

Duties

- Greeting and attending to customers online, over the phone and face to face
- Dealing with enquires via telephone or email
- Attending to a wide variety of worldwide itineraries.
- Air reservation, ticketing, reissues and refund requests.
- Selling additional products and services
- Hotel Reservations
- Advising clients on international visas needed/ cancellation/change fees.
- Making complex bookings

Knowledge and skills

- Passion for travel
- Strong GDS skills (Galileo and Amadeus)
- Reissues refund processing and complex bookings.
- Premier sales acumen and ability to pursue sales through innovative thinking and
marketing.
- Good computer and Internet skills.
- Strong relational and communication skills.
- Strong oral, writing, negotiation and networking skills
- Good interpersonal skills and telephone manner.
- Be able to gain customer trust and close bookings immediately.
- Being detailed orientated

Events Consultant

Type: Permanent
Sector: Leisure Travel
Salary: Salary negotiable according to experience and qualification
Experience: Minimum of 2 years experience working for an online travel agency.

Description

This position will handle business and individual meetings and conference requirements.

Duties

- Dealing with enquires via telephone or email
- Working with business travel clients wishing to book events, meetings and conference requirements across Nigeria.
- Offering a variety of hotel and venues, explaining rates and regulations.
- Confirming reservations and making sure the booking process is effortless.
- Build rapport with clients ensuring excellent customer service.

Knowledge and skills

- Events Background
- Good computer and Internet skills.
- Strong customer service skills
- Ability to digest information from the Internet and GDS system.
- Strong relational and communication skills

Tours Consultant

Type: Permanent
Sector: Leisure Travel
Salary: Salary negotiable according to experience and qualification
Experience: Minimum of 2 years experience working for an online travel agency.

Description

- Devise, arrange and promote the sites holidays and travel options.
- Sell holiday and travel products to customers online
- Ability to tailor make and plan tour costings
- Improving our scope of tour packages
- Work with hotels, airlines and other transport companies
- Assist in planning holidays or complex tailor made itineraries for clients.

Responsibilities

- Liaising with international and local partners to create and find attractive tour packages
- Updating tour packages in real time via our website and on our brochures.
- Visiting local attractions to ascertain accommodation quality and suitability.
- Liaising with coach operators, airlines, hoteliers and resort reps.
- Planning and advertising different promotions
- Making alternative plans for customers who have had their trips interrupted
- Ensuring client safety at all times
- Make presentations to travel groups
- Go to travel/trade exhibitions to increase company/brand awareness.
- Produce brochures and internet-based information

Knowledge and skills

- Extensive and comprehensive knowledge of tourism industry.
- Strong relational and communication skills.
- Strong oral, writing, negotiation and networking skills
- Good interpersonal skills and telephone manner.
- Foreign language skills beneficial
- Team Player
- IT skills
- Commercial awareness
- Stress management.
- Being detailed orientated

Business Development/Marketer

Type: Permanent
Sector: Leisure Travel
Salary: Salary negotiable according to experience and qualification
Experience: Minimum of 2 years experience working for an online travel agency.

Description

- Tasked with understanding the online and offline travel marketing.
- Pulling in clientele from target segments identified in Business Plan
- Planning strategies to promote online and offline ticket sales.
- Communicating our brand, mission, vision and USP to potential clients effectively.

Responsibilities

- Create report on online and offline dynamics in the travel market.
- Be aware of what competition is doing and what we need to do better/stay competitive.
- Oversee all marketing, advertising and promotional activities
- Develop innovative ways of reaching clients
- Market research and competitor analysis
- Work with management to increase overall sales and meet sales targets
- Increase online audience
- Identifying fruitful marketing platforms
- Producing promotion materials
- Communicating relevant information to the rest of the company
- Attending conferences, airline exhibitions and networking events
- Identify new target markets

Knowledge and skills

- Strong Interpersonal skill
- Good creative and problem solving skills
- Team Work
- Goal getter and ability to meet targets
- Profound interest in the travel and tourism sector
- Confident, self-motivated and committed
- Strong understanding of the Domestic Market/Industry.
- Good computer and Internet skills.
- Strong oral, writing, negotiation and networking skills