Legal

Terms and conditions

Terms and Conditions for TravelTank Limited’s Website, Applications or any other Platform or Service of TravelTank Limited.

1. Introduction

Please read these Terms and Conditions carefully as they contain important information about your rights and obligations. You can print out these Terms and Conditions by clicking on the print icon on your browser.

2. Agreement between Customer and TravelTank Limited
    1. Our website, applications, e-mails or any other TravelTank Limited’s (“TravelTank”) Platform provides Customers with assistance to view, reserve, apply, request and purchase various travel, accommodation, immigration, protocol and other related services (hereinafter referred to as “the Services”) either from us directly and or indirectly from Airlines, Tour operators, Hotels, Car Transfer Companies, Insurers, governmental bodies/agencies and other Third-Parties (hereinafter referred to as “our Partners”).
    2. The terms “our”, “we”, “us” and “TravelTank”, refer to TravelTank Limited. The term “you” refers to Affiliates and their Customers, a Customer or any of the customers associates, assigns, privies, directors, shareholders, employees or workers or any other person visiting and/or using our website, services, applications or any other TravelTank Platform.
    3. By accessing, using, booking, reserving or purchasing any of the Services on our website, applications or any other TravelTank Platform, you agree to be legally bound by these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions, please do not use our website, applications or any other TravelTank Platform.
    4. We reserve the right at any time to revise and update these Terms and Conditions. We therefore encourage you to visit our site periodically to review any changes made to these Terms and Conditions.
3. Use of Our Website & Applications
    1. By using our website, applications, services or any other TravelTank Platform you represent and warrant that:
      • You are at least 18 years of age;
      • You are able to form legally binding contracts under the applicable law;
      • You will use our website, applications, services or any other TravelTank Platform only for lawful purposes and in accordance with these Terms and Conditions;
      • You will ensure applications, requests, bookings and reservations made by you for yourself and any another person on our website, applications or any other TravelTank Platform are legitimate and that you are legally authorized to do so;
      • You will take necessary steps to safeguard your TravelTank account and be responsible at all times for the use of your account by you or any other person; and
      • All information supplied by you on our website, applications or any other TravelTank Platform is accurate, current, true, and complete.
4. Third Party Service Providers
    1. Services on our website, applications or any other TravelTank Platform are provided by TravelTank and/or on behalf of our Partners.
    2. You acknowledge that TravelTank operates as a reseller of flights and all content that appears on our website/applications are sourced from a GDS (Global Distribution Service) or from the Airline Directly via an Application Programming Interface (API). Whilst every effort is made to ensure that systems are updated to take into account any travel restrictions that may exist at the time of booking, it may be possible that there is a delay in the GDS or Airline system updating to accommodate all travel restrictions that may be imposed.
    3. TravelTank accepts no responsibility for the content or accuracy of information or materials provided by our Partners including the API or GDS and the prices for flights derived therefrom, nor do we guarantee availability of any service advertised by our Partners.
    4. Where content published on our website, applications or any other TravelTank Platform is supplied by our Partners, you understand that we do not control or endorse such content in anyway. All content which is offered by our Partners is published in good faith, but we do not accept responsibility or liability for the accuracy or otherwise of such content and the use of such content.
    5. The performance of our services shall where applicable, be subject to the Terms and Conditions of our Partners.
    6. TravelTank is not liable, howsoever, the same may arise, for cancellations, modifications, delays, deviations, the failure to provide seats berths or facilities for carrying or storing luggage, failure to provide accomodation and or failures to perform services by our Partners.
5. Seat Selection/Seating
    1. Seat selection, seating and all matters pertaining thereto are subject to the Terms and Conditions of our Partners including Airlines and may be subject to an additional cost.
    2. We have no control over the allocation of seats on any air transport, and we do not guarantee that specific seats will be available on departure.
    3. Where you have requested for a particular seat before travel, we will try to meet your request but we cannot guarantee it.
    4. Airlines may need to change your seat, even after you have boarded the aircraft and may also need to seat you in a lower class of cabin than the one you have booked for operational, security, emergency, aircraft change or other reasons communicated to you.
    5. Seat selection may be subject to timing.
    6. All paid seating is still subject to availability as determined by the Airlines.
    7. Paid seating is not guaranteed, as seating may need to be changed for various reasons including but not limited to aircraft change, operational, safety, security or emergency reasons even after boarding the aircraft.
    8. Seat selection, including paid seat selection is non-transferable and non-endorsable.
    9. Airlines and routes may not offer a seat selection facility and we do not guarantee that a seat selection facility will be available. In the event that the seat map is unavailable and should you wish to book a seat or require any other assistance, kindly contact us directly and within a reasonable time and we will use all reasonable endeavors to meet your request but we cannot guarantee that we will meet the request.
    10. Paid seating is not refundable and non-transferable if you cancel your flight; amend or change your flight; are considered unsuitable to sit in the seat type you have selected; you voluntarily upgrade or are involuntarily upgraded.
    11. Where you change your seat to a lower seat, Airlines may not refund the difference in price. Where you change your seat to a higher priced seat, Airlines may request you to pay the difference in price.
    12. We are not liable howsoever in the event that an Airline oversells a flight and more passengers hold confirmed reservations than there are seats available. In such circumstances, you will be required to communicate with the Airline or we will assist you and/or communicate for you with the Airline who may provide alternative flights for you and or compensation in accordance with its Terms and Conditions.
6. COVID – 19 Restrictions
    1. Due to the spread of the coronavirus disease (“COVID – 19”), countries/governments worldwide have implemented various public safety policies including but not limited to the closure of airports, lockdowns, isolation and quarantine requirements, travel bans from specific countries, COVID-19 testing requirements, travel guidelines, vaccinations and other travel protocols/restrictions (“restrictions”). Consequently, it is imperative that all our customers who intend on accessing, using, booking, reserving or purchasing our various travel, accommodation and other related services via our website or other applications cross-check and make continuous and reasonable enquiries from time to time that there are no restrictions in place which may affect their booking/reservation.
    2. By accessing, using, booking, reserving or purchasing our various travel, accommodation and other related services via our website or other applications, you represent, warrant and undertake to us that: you have cross-checked, made continuous and reasonable enquiries, confirmed and are satisfied that there are no restrictions in place in both your country of departure and arrival which may affect your booking/reservation; and you are conversant and have familiarized yourself with all the relevant restrictions which may change from time to time.
    3. TravelTank shall not be liable, howsoever, the same may arise, for any operational changes, cancellations, modifications, delays, deviations, restrictions, changes to restrictions or damages incurred by customers in the event that bookings/reservation are unable to operate as planned as a result of the restrictions, or failure to perform services by our Partners.
7. Bookings, Enquiries and Reservations
    1. The booking procedure on our website site works as follows:
      • Customer initiates an enquiry regarding a service on our website www.traveltank.com or via our office kiosk.
      • Where available, our website generates and provides the customer with a quote for the enquiry made.
      • The Customer accepts the quote when he/she proceeds with the steps specified on our site or by email or telephonically.
      • Full payment for the intended Service must be received by us before we can confirm any reservation either with us or with the relevant Partners.
      • A reservation/booking is only deemed complete and confirmed once full payment has been received and is reflecting in our bank account.
      • Upon receiving confirmation of payment, the Customer will receive their documents (e.g. air tickets, hotel, transfer and tours vouchers) or final details of the booking via email which are non-transferrable from one person to another.
8. Refusal of Service, Price and Currency Rate Changes/Fluctuations & Price Alert Advice
    1. Our Partners reserve the right at any time to refuse service to Customers or any end users. Reasons for refusal may include but are not limited to: If the Customer is disruptive and/or is exhibiting unruly behavior, lacks proper documentation, wanted by any relevant law enforcement agency, violates any law, has a contagious disease, under the influence of alcohol, drugs or narcotics. In any of these cases, TravelTank assumes no liability for the acts of the Partner in refusing or performing the service, and we advise you to comply with their rules, regulations and policies.
    2. We try to ensure that our prices displayed on our website, applications and other platforms are accurate but the price on your booking will need to be validated/confirmed by us as part of our acceptance/confirmation procedure.
    3. Whilst we will use our best endeavors to try and have the most accurate and up-to-date information on the prices of flights and the other services which we offer, prices of flights in particular, as well as the other services are very volatile and are subject to change even after you complete your booking as Airlines may change their prices at any point in time. Accordingly, we cannot guarantee that the price displayed on your booking will be identical to and/or the same after our confirmation process. Flight prices are only guaranteed once the ticket has been issued.
    4. In the same vein, our Price Alert Advices are subject to change at anytime and may not be accurate as pricing information is obtained from other third parties including from the API and GDS which information is beyond our control. Consequently, you agree that you are relying or using our Price Alert Advice at your own risk and TravelTank shall not be liable howsoever the same may arise, for any loss or damage arising from inaccuracies from our Price Alert Advices or purchases made therefrom. You further represent and warrant that your decision to purchase the Services whether as a result of our Price Alert Advices or otherwise are at your own free volition and risk. In no way is the information contained in our Price Alert Advice to be considered factual or complete and we strongly recommend that you constantly check the price of a service at each stage of the booking process.
    5. Additional charges (e.g., payment fees, services charges, checked-in luggage fees, taxes and fees) may also apply on your booking.
    6. Currency rates on our website, applications or any other TravelTank Platform are for reference and information purposes only. They should not be relied upon as accurate or real-time as actual rates may vary, and your payment provider (e.g., your credit card company) may charge conversion fees and apply another date’s currency rate.
9. Flight Times, Airport and Hotel Check-in Times and Tour Start Times
    1. All flight times are local. Next day arrivals are indicated on the website by “+1”. The flight times provided on our website, applications or any other TravelTank Platform are preliminary, and we advise Customers to stay in line with flight schedules and update themselves. Flight departure and arrival times are provided by the airlines and may change due to air traffic control restrictions, bad weather, operational and passenger requirements during check in.
    2. It is your responsibility to ensure you arrive at the airport in good time. Recommended check-in time is three (3) hours before flight departure. Our Partners will not wait for passengers who arrive late and TravelTank assumes no responsibility for Our Partners refusing to check in a customer due to arriving late to the airport.
    3. For tours, we advise the customer to be at the said tour starting point, thirty (30) minutes before the tour activity is stated to take place.
    4. Hotel check-in times will clearly be stated on your hotel voucher. Customers who arrive earlier than their advised check-in time and who want to use the room earlier than advised may be asked to pay additional fees.
10. Immigration Services, Visas & Permits
    1. We act as agents and not as brokers, for the procurement of visas, permits and other immigration related matters (“Immigration Services”).
    2. You represent, warrant and undertake to us that:
      1. You shall not make or cause to be made any false statements for the purpose of procuring any of the immigration services;
      2. You shall not make or cause to be made, any return, statement, or representation which you know to be false or do not believe to be true;
      3. You shall not refuse or fail to produce or furnish any document or information which is required to be produced or otherwise obstruct whether directly or indirectly, any immigration officer in the exercise of the officer’s duties;
      4. You shall not without lawful authority, alter any document or have in your possession any forged or altered passport or other travel document;
      5. You shall not submit multiple application forms whether via us or other third parties or other passport offices;
      6. You are not a prohibited immigrant;
      7. You are not considered to be a risk to public health, public interest or national security;
      8. You have no medical conditions which may prevent entry into Nigeria by an immigration officer;
      9. You shall seek our services for the regularization of your stay in Nigeria within the stipulated period of three (3) months or any other time frame as stipulated by law;
      10. You shall seek our services for renewal of residence permit within the stipulated period of thirty (30) days after its expiration or any other time frame stipulated by law;
      11. You shall seek our services for the renewal of your Business, Transit, Visitors Pass or Temporary Work Permit or others permits or visas within the stipulated period after its expiration or within a reasonable time before its expiration;
      12. You shall indemnify us for breach of any of the above representations, warranties and undertakings.
    3. We are under an obligation not to aid and abet, facilitate or promote any immigration offence; smuggling of persons; or any exploitation in tourism.
    4. We shall not be liable howsoever for any direct, indirect or consequential losses, damages or costs incurred of any nature which may arise as a result of delays or refusals of applications; inaccurate incomplete or false information or documentation; errors caused by the immigration authorities; change in rules and regulations of the immigration service or other governmental agency/body or for causes beyond our control.
    5. We do not guarantee the grant of any application as same is within the sole discretion and authority of the immigration/governmental authorities. Where visa or permit applications are denied, such processing fees are non-refundable.
    6. Where applications for visas, permits etc. are granted by the immigration/governmental authorities, you understand that the Comptroller – General of Immigration may at any time if he deems it to be in the public interest, revoke a resident permit or other permit on such conditions as he thinks fit or direct the holder of a permit to surrender it for replacement or he may re-issue it with such additional or varied conditions as the circumstances may require, and we shall not be liable howsoever for such courses of action.
    7. Notwithstanding the grant of visas, permits etc. by the immigration officials, you understand that the immigration officer upon his/her discretion may refuse your admission into Nigeria and we shall not be liable howsoever in such an event.
    8. It is your responsibility to provide us with all required and complete information and documentation pertaining to your applications. We are unable to lodge any visa application until we confirm receipt of payment for our services or receive complete documentation and or additional documentation requested by us from you.
    9. We are not responsible for the provision of the relevant medical forms/vaccination cards to you in the event that medical examinations or vaccinations are required, as we are not part or have any role to play in such processes.
    10. In the event of loss or damage to any document received, our liability shall be limited to the actual cost of the document. We accept no liability for consequential or general losses or damages.
    11. We shall not be liable under any circumstance to compensate for any injury, accident, loss, damage or delay of any documents by any third-party courier/delivery companies.
    12. The cost of our services may change at any time as same is premised on the prevailing exchange rates and immigration costs which are susceptible to change. We shall nonetheless notify you of any such change in our fees.
    13. In the event that you wish to withdraw an application to us prior our submission to the Immigration Authorities, we shall charge 10% of the amount paid for the application, as well as any other costs incurred and other out of pocket expenses.
    14. Your failure to attend a scheduled appointment shall lead to liquidated damage sum, which sum shall be communicated to you.
11. Protocol Services
    1. Upon request and payment of our Protocol Service for departures, we shall use our best endeavors to amongst other things:
      1. communicate with you prior to and/or on date of departure to keep you abreast with your timely arrival;
      2. receive you at the departure reception desk;
      3. with specific reference to international departures and where possible – assist you with banking related matters/sourcing of foreign exchange;
      4. conduct check-in formalities with the airlines, immigration officials, customs and any other applicable third-party on your behalf; and
      5. ensure that you and your luggage’s are properly cleared and checked in.
    2. Upon request and payment of our Protocol Service for arrivals, we shall use our best endeavors to amongst other things:
      1. Receive you at arrival halls;
      2. Assist you in locating check – in luggage’s from carousel belt;
      3. Provide you with our vehicle options for transfers where applicable;
      4. With specific reference to international arrivals and where possible – assist you with banking related matters/conversion of foreign currency to local currency or cashing of Travelers cheques;
      5. Attending to your needs till you leave the airport.
    3. We cannot guarantee any specific time frame in the provision of the Protocol Services. Furthermore, there may be delays/impairments/restrictions in the performance of the Protocol Services. Some of these delays/impairments/restrictions may include but not limited to scarcity of foreign exchange and the Central Bank of Nigeria’s laws relating thereto; banking laws and regulations; traffic delays; immigration, customs, FAAN and other governmental agencies laws and procedures and the need to comply with such laws and procedures; as well as the arrival/departure of senior governmental and diplomatic officials.
    4. You shall be responsible for appropriate identification/confirmation of your luggage and ensuring we obtain the correct luggage at the airport.
    5. We shall not be liable howsoever the same may arise, for wrongful identification of luggage, delays in the identification or arrival of luggage or missing items in your luggage.
    6. Protocol services are exclusively for passengers who have prebooked the service and is not transferrable to any other passenger.
    7. Protocol services are only valid for a specific flight number and the date shown on passengers ticket.
    8. In order to confirm the use of Protocol Services, you are required to make the necessary payments for the service into the appropriate bank account stipulated, as well as provide us with your itinerary.
    9. In the event that you fail to show up for your trip, you may, subject to our discretion be entitled to a 30% refund of the amount for the Protocol Service paid. This refund shall however be subject to the deduction of any applicable costs/banking and transfer fees communicated to you. In the event that you wish to cancel the Protocol Service and you inform us at least 48 hours before the trip, you may, subject to our discretion, be entitled to a 30% refund of the amount for the Protocol Service paid. This refund shall however be subject to the deduction of any applicable costs/banking and transfer fees communicated to you.
    10. Our prices for the Protocol Service as well as any other rules/regulations relating to the Protocol Service may change from time to time, and we shall communicate to you the appropriate price when a change occurs or any other changes to our rules/regulations.
12. Baggage Allowance
    1. Please ensure to check baggage allowance with the airline you are flying with before your departure date. Be aware that additional fees for excess baggage may apply. Please contact the relevant airline for up-to-date information on checked and excess baggage policies.
13. Name Changes
    1. TravelTank assumes no responsibility for wrongly spelt names on confirmed bookings or for airlines enforcing penalties on wrongly spelt names. We advise you to check the spelling of your name ensuring it is the same as in your passport/identity document and where there is a mistake, we further advise customers to submit a request for correction on misspelt names to the Airline at least 48 hours before departure time.
    2. Airline penalties may apply for changes in letters to confirmed bookings. Moreover, some airlines will not allow for any or partial name changes whatsoever and may void the ticket requesting that a new ticket be purchased.
14. Insurance for Loss, Delay, Cancellations
    1. We advise all Customers using our website, applications or any other TravelTank Platform to take out adequate insurance cover in order to cater for instances such as airline cancellations; cancellations due to illness, accident or injury; personal accidents and personal liability; loss, delay and or damage to baggage, goods and property.
    2. TravelTank will not be held responsible either for any of these instances whatsoever, or if the customer fails to take adequate insurance cover.
    3. TravelTank is not an insurance company and will not be responsible for the submission, payment, or adjustment of an insurance claim. Any claims that fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy.
15. Special Request
    1. Customers with any special needs/requests must ensure such requests are made to TravelTank at the point of booking or at least 72 hours prior to their intending flight or the service. TravelTank does not guarantee we will able to honor such requests, but we assure our Customers of doing our best to accommodate and effect such special requests.
16. Passport, Visas, Health and other Documents
    1. The Customer is responsible for ensuring he/she has all relevant travel documents prior to check-in. These documents may include: visas, passport or identity documents, credit card used to make the booking, e -ticket, and in some instances birth certificates if travelling with a minor.
    2. It is entirely the Customer’s duty to ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the likes, where required, have been obtained. TravelTank does not assume any obligation or liability and the Customer hereby indemnifies us against any consequences of non-compliance. Proposed travel arrangements may cause mental and/or physical dangers, and it is the duty of the Customer to familiarize him/herself with this possibility.
    3. Parts of your itinerary may include areas where there is a high or higher risk of malaria and other tropical diseases. The Customer is entirely responsible for checking whether his/her itinerary fall into any of these areas and is advised to check with their medical practitioner before departure.
    4. All visitors to the Federal Republic of Nigeria and all Customers who are travelling from the Federal Republic of Nigeria to another country are required to have a minimum of three blank pages in their passport excluding the front and back cover to enable the entry visa to be issued. Immigration officials reserve the right to deny entry to Customers with insufficient space on their passport. Please ensure you have at least 6 months validity on your passport and ensure your passport is renewed when necessary.
17. Cancellations, Modifications and Refunds
    1. A Customer must enquire about all applicable cancellation and modification conditions before paying for a Service. You are also mandated to know that flight itineraries used out of sequence is prohibited by our Partners. Skipping one part of an itinerary will lead to automatic voiding or cancellation of the journey. In some instances, no shows will be treated as a ticket being voided and you may be asked to pay a cancellation fee.
    2. As a general rule, Customers are not entitled to refunds, cancellations and or modifications particularly when a Service has been booked, issued and or accepted by us.
    3. However, if upon our discretion you are entitled to a refund, modification and or cancellation of any booked, issued and or accepted Service, TravelTank will charge a refund, cancellation and or modification fee and the Partner may also charge a refund, cancellation and or modification fee on top of our fees.
    4. At this material time, TravelTank’s refund processing fee will be computed as amount equal to N10,000.00 (Ten Thousand Naira). Please note however that this sum may change and be reviewed upwards.
    5. Kindly note however that refunds, cancellations and or modifications are not permitted in case of no show. Furthermore, all refunds, cancellations and or modifications are subject to the terms and conditions of our Partners as well as our Terms and Conditions.
    6. Where modifications need to be made for any service, we will inform you of any additional cost accompanying such modifications and you would be required to bear the additional cost.
    7. Where we incur any refund, cancellation and or modification fees from our Partners, you agree to indemnify us for the amount of any charge.
    8. Requests for refunds may be made by forwarding same to our official email address or submitting the request at any of our booking offices. The process for refunds may take between 4 to 8 weeks and in some instances, it may take longer as this process is beyond our control and within the control of our Partners and their systems.
    9. We first establish if you are entitled to a refund either from us or from our Partners and then if you are entitled to a refund, it will be paid (less fees) back into the Customers card or bank account as you choose or for Affiliates, into the Affiliates Bank Account, card or their TrvelTank account wallet.
    10. Where you have accepted the cancellation of a service or refund price by clicking on the relevant icon including “confirm cancellation”, Travel Tank will immediately commence the refund/cancellation process and you hereby irrevocably agree and understand that the service or ticket will be cancelled without further recourse and without the option to cease the cancellation process.
    11. Similarly, where you have initiated the refund/cancellation process but do not confirm the process by clicking on the relevant icon including “I no longer wish to void or cancel”, TravelTank will not cancel the ticket or service or commence the process of same.
    12. Where you request for a change/modification to your booking/service whether in relation to a date change, timing change, location change, airline alliance change or any other change howsoever described, you hereby irrevocably agree and accept that once the necessary payments have been made for the applicable change/modification, TravelTank will immediately commence the change/modification process without the option of you ceasing or reversing the process. Furthermore, where you click on the “Confirm Change” or any other applicable icon, you irrevocably agree and accept that TravelTank will immediately commence the change/modification process without the option of you ceasing or reversing the process.
    13. Where you choose to cancel or change a prepaid hotel reservation, subject to the rule of the hotel you may be charged for changes by the selected hotel and you agree to pay for such charges. Please be aware that, once a hotel reservation has been made, you authorize TravelTank to make the reservation on your behalf based on the room rates and availability at the time of reservation. You are mandated to make back payments for early checkouts or no shows within days after checking out.
18. Payments, Bank and Credit Card fees
    1. TravelTank reserves the right to cancel a booking for any Service if payment is not received by midnight Nigerian time on the day the booking is made. We therefore advise that payment be made immediately a booking is confirmed.
    2. Payment can be made via Visa, Mastercard, Electronic Funds Transfer, Cash deposit at a bank or in one of our offices in Lagos, Nigeria.
    3. If payment is received after midnight on the day booking was made, the customer shall be refunded the full payment less any cancellation or administration fees within 48 hours of the cancellation being processed.
    4. If the customer wishes to continue with the booking, the customer will be liable and responsible for any difference between the prior and current quotes. Such difference must reflect in our account within the stipulated timeframe in order to secure the booking.
    5. When making payment you undertake that all details you provide to us for the purpose of purchasing a Partners service and/or securing our Service which may be offered by us on our website, application or any other Platform of ours will be correct; that the credit or debit card, or any electronic cash which you use belongs to you and that there are sufficient funds or credit facilities to cover the costs of any service. We reserve the right to obtain validation of your credit or debit card details before providing you with any service.
    6. It is your duty to ensure your credit/debit card details, personal identification number and all such other details of your credit/debit cards are secured and kept safe at all times. Any unauthorized use, theft, loss of details in your credit/debit card to unauthorized bank centers, cash centers or persons fraudulently representing TravelTank will be at your own risk. By accepting these Terms and Conditions you agree to not take further action against TravelTank if any of these cases stated above arises.
    7. Certain banks and credit card companies may impose transaction fees when completing a booking on our site, applications or platforms. Please always consult your bank regarding any charges before making payment on our site.
    8. Flutterwave is a separate and distinct entity from TravelTank. Consequently, and for payments made via Flutterwave, you understand and agree that you are making use of the Flutterwave channels, platforms and systems at your own risk. TravelTank shall not be liable howsoever the same may arise for any issues, faults, failures, policies, actions and/or inactions of Flutterwave and their platforms or systems whether in relation to payments or otherwise. Furthermore, you agree and consent to any applicable fees and charges of Flutterwave including the 3.8% charge where payments are made in the United States Dollar.
19. Dashboard Statistics/Data
    1. Whilst we will use our reasonable endeavors to ensure that all statistics and data included on our customers and affiliates dashboard accounts are accurate, we cannot guarantee the accuracy, reliability or completeness of such statistics or data and you agree and understand that TravelTank shall not be liable, howsoever the same may arise, for any damage or loss arising from inaccuracies or incompleteness of such statistics or data or your reliance or use of such data or statistics.
    2. You agree and understand that your use of and reliance on dashboard data and statistics is solely at your own risk and such statistics or data should never be used to make a decision. We recommend that you should always do your research to make any decision.
    3. Past performance of Dashboard statistics or data is not a guarantee or indication of future performance and all information, data and statistics provided on Dashboard are provided without warranty or liability.
20. Modifications to Website & Applications
    1. We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website, applications and platforms or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, and/or sale of new Services and/or the release of new software tools or resources shall be subject to these Terms and Conditions.
    2. Please note that although we try to ensure that the content of our website and applications are accurate, they may contain typographical errors or other inaccuracies. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the services at any time, without prior notice.
21. Linked Sites, Applications and Platforms
    1. We make no representations whatsoever about any other site, applications or platforms which you may access through our website, applications or any other TravelTank Platform which may link to our website, applications or any other TravelTank Platform. When you access any other website, applications or platforms, you understand that it is independent from us and that we have no control over the content or availability of that site, application or platform. In addition, a link to any other website, application or platform does not mean that we endorse or accept any responsibility for the content, or the use of such a website, application or platform and we shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content or services available on or through any other website, application or platform. Any concerns regarding any external link should be directed to its website administrator or web master.
22. Security
    1. You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website, applications or any other TravelTank Platform. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding our website, applications or any other TravelTank Platform that comes to your attention.
23. Copyright and Monitoring
    1. The contents of our website, applications or any other TravelTank Platform are protected by international and local copyright laws and other intellectual property rights owned by us or our affiliates. All company names and logos mentioned on our website, applications or any other TravelTank Platform are the trademarks, service marks or trading names of their respective owners including us. You shall not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material from our website, applications or platforms including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
24. Availability of our Website & Applications
    1. We will use all reasonable endeavors to make our website and applications available but cannot guarantee that they will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website, applications or platforms and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, applications, platforms, servers, websites, routers or any other Internet connected device.
25. Use from Other Jurisdictions
    1. We have used our best endeavors to ensure that our website, applications or any other TravelTank Platform complies with Nigerian laws. However, we make no representations that the materials on our website, applications or any other TravelTank Platform are appropriate or available for use in locations outside the Federal Republic of Nigeria. Those who use our website, applications or any other TravelTank Platform from other locations outside the Federal Republic of Nigeria do so on their own initiative and are responsible for compliance with all applicable laws.
    2. If the use of our website, applications or any other TravelTank Platform is contrary to or infringes any applicable law in your jurisdiction(s), you are not authorized to view or use our website, applications or any other TravelTank Platform and you must exit immediately.
    3. We make no representations and give no warranties, express or implied that using the Services in any particular jurisdiction outside the Federal Republic of Nigeria is permitted under any applicable non-Nigerian laws. Accordingly, if using the Services or any part available in your jurisdiction or to you is prohibited, those Services are not offered for sale to you. You accept that if you are resident outside the Federal Republic of Nigeria, you must satisfy yourself that you are lawfully able to use the Services.
26. Liability
    1. We shall use all reasonable endeavors to ensure that for any Service you purchase from our websites, applications and platforms:
      1. We have the right to sell the Service to you;
      2. The Service will correspond with the description we have given to you;
      3. The Service would be of satisfactory quality; and
      4. Any service we provide to you will be provided with reasonable skill and care.
    2. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any Service from our website, applications, platforms or any information or service provided through them.
    3. We accept no liability for any indirect or consequential loss or damage, or for any direct or indirect loss of data, profit, revenue or business in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website, applications and platforms or its contents other than as a direct result of purchasing Service, we accept no liability for this loss or damage whether due to inaccuracy, error, omission or any other cause and whether on the part of us or our servants, agents or any other person or entity.
    4. If we are liable to you for any reason, our liability will not exceed the amount paid by you for the Service concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our gross negligence.
    5. We shall not be liable for any loss, damage, delay or failure to perform in whole or in part as a result of causes beyond our control, including but not limited to: the content or accuracy of information or materials provided by our Partners including the API or GDS and the prices for flights derived therefrom, Price Alert Advices, Dashboard Data and Statistics, strikes, fraud, material breach of these Terms and Conditions by you, insurrections, riots, embargoes, delays in transportation, change in law, Terms and Conditions of our Partners, any lawful order and lawful requirement of any governmental authority.
    6. Any claim whatsoever against us shall be duly notified to us and shall be made within 3 (three) months from the period the cause of action accrued. You hereby agree that you waive any right to bring any claim whatsoever against us outside this period.
    7. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website, applications and platforms and it is compatible with our website, applications and platforms. We cannot and do not guarantee or warrant that any material available for downloading from our website, applications and platforms will be free from infection, viruses and/or other codes that has contaminating or destructive properties.
    8. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
27. General
    1. We may but you may not, assign any rights and/or transfer, sub-contract or delegate any obligations under these Terms and Conditions, and/or charge or deal in any other manner with these Terms and Conditions or any of our respective rights or obligations. Any purported assignment, transfer, sub-contracting, delegation, charging or dealing in contravention of this clause shall be ineffective. These Terms and Conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.
    2. The following applies to all messages, emails, bulletin boards postings, ideas, suggestions, concepts or other material submitted by you to us (herein after referred to as “Content”):
      1. You must own or have the right to submit Content for publication on our website, applications or other platforms and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, Regulations, standards and/or codes of practice;
      2. You must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libelous or defamatory of any person or be otherwise unlawful;
      3. You must ensure that the Content does not advertise or otherwise solicit for funds or is a solicitation for goods or services; and
      4. We have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other Content if we believe that their content is or may be inappropriate or otherwise does not comply with the above.
    3. You grant us a non-exclusive, irrevocable, royalty free, worldwide license to publish all Content that you submit to us. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us.
    4. You represent and warrant that you will not use our website, applications and other platforms for any purpose that is illegal or prohibited by law, including without limitation to the posting or transmitting of any libelous, defamatory, inflammatory or obscene material. If you breach these Terms and Conditions, then your permission to use our website, applications and other platforms terminates immediately without the necessity of any notice being given to you.
    5. These Terms and Conditions together with our Privacy Policy, are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by us or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these Terms and Conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and Conditions and Privacy Policy.
28. Dispute Resolution & Governing Law
    1. These Terms and Conditions and your use of our website, applications and any other platform of TravelTank shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria and you submit to the exclusive jurisdiction of Nigerian courts.
    2. Any difference, dispute or claim arising out of or in connection with these Terms and Conditions shall first be referred by either party to conciliation either privately amongst the parties or in accordance with the Arbitration and Mediation Act 2023 in order to seek an amicable settlement of the dispute in good faith.
    3. If the parties are unable to settle the dispute amicably and agree on terms of settlement within a period of six (6) months from the notice of mediation, the parties are at liberty to take any action in court as they may deem fit.
29. Notices
    1. All notices shall be given:
      1. To us via our relevant emails; and
      2. To you at either the email or postal address you provide during any booking process.

Privacy Policy

Privacy Policy of TravelTank Limited.

1. Commitment to privacy
    1. TravelTank Limited (“TravelTank”) (hereinafter referred to as “we” “us” or “our”) is committed to protecting the privacy of those using our site, applications and other platforms, and the confidentiality of the personal information with which our users provide us. The term “you” refers to the Customer or any of the customers associates, assigns, privies, directors, shareholders, employees or workers visiting and/or using our website, services, applications or any other TravelTank Platform.
    2. This Privacy Policy is to inform you of our best practices on how we collect, use and safeguard your personal information. It also describes our practices and applies solely to personal identifiable information and data collected by us through the Services on this site, applications or other platforms.
    3. By using our site, applications or other platforms, and upon disclosing personal information on our site, applications or other platforms, you are consenting to the storage, collection and processing of your personal information in the manner set out in this Privacy Policy.
    4. The Privacy Policy applies to TravelTank’s website, applications, and other platforms but does not apply to any third-party activities, including third party websites, vendors, social networking platforms or third-party ads displayed on our website.
    5. In addition to reading our Privacy Policy, please read our Terms and Conditions as they constitute the whole agreement between you and us.
2. Use of information
    1. We use the information we collect to serve our Customers. Here are some examples of how we use your information:
      • To complete and process travel service related transactions (such as a flight or hotel bookings);
      • To personalize the customer experience through specific marketing and recommendation emails;
      • To update you on upcoming trips and changes to itineraries;
      • To attend to any customer service queries; and
      • To investigate and prevent illegal, unauthorized and or fraudulent activities.
    2. We may also use your information to let you know about enhancements to the site and other relevant use such as marketing. In this regard, we will keep you updated with our latest news, offers, services, prices, deals, and other relevant information.
    3. If you would rather not receive this information, you can either inform us in writing, or “opt out” by following the unsubscribe link contained in any email marketing communications that you receive from us.
    4. When you register and/or use our site, applications and or other platforms, we may ask you to provide certain information, including but not limited to:
      • Name;
      • Email-Address;
      • User Name and Passwords;
      • Age;
      • Date of Birth;
      • Gender;
      • Home and Billing Address;
      • Passport Details;
      • Telephone Number;
      • Credit Card Details; and
      • Frequent Flyer Numbers.
    5. We will store the above information and may use it to contact you, provide you with details of Services and otherwise for our normal use, unless you have expressly asked us not to do so in writing.
    6. We do not pass on your personal information to any third parties except:
      1. To enable you obtain access to the restricted parts of certain third parties’ information;
      2. To enable you receive information you have requested to be sent to you by post; or
      3. To enable you receive and or complete a service.
    7. In order to enable us to improve our site, applications and other platforms and or diagnose problems with our servers, we may gather information about you when you use it such as: details of your operating system, browser version, domain name and internet providers address, and the details of the website from which you came.
    8. Our Site may provide links to other sites. We are not responsible for their privacy protection policies. You should check their privacy policies if you are concerned.
    9. You agree that we may disclose to any regulatory authority empowered to require such information by or under any legal enactment, any information they may request or require in relation to you or if relevant, any of your clients, agents, shareholders, directors, privies or associates.
3. Other applicable uses
    1. If you obtain or choose to obtain Services through our website, applications and other platforms, we may collect information about your buying behavior.
    2. If you send us personal correspondence such as emails or letters or post reviews or other messages on the bulletin boards or in the chat areas, then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and the preceding paragraph shall be known as “the Purposes”).
    3. By using our site, applications and other platforms, you agree to the processing and disclosure of your personal information for the Purposes. If you would like to review or modify any part of your personal information, then you should notify us.
4. Recording calls
    1. We monitor and record all telephone calls made to our call center. This is mandatory for us to provide the service to you.
5. Cookies
    1. We may use cookies for collecting user information from the site, applications or other platforms. We will only read cookies from your cookie file placed there through your web browsers interaction with our Site.
    2. Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalize their visit by customizing web pages for them, for example by welcoming them by name next time they visit the same site.
    3. A site using cookies will usually invite you to provide personal information such as your name, email address and interests. We use this information to help improve our functionality and services, run diagnostics, analyze trends, track visitor movements, gather broad demographic information and personalize our services.
    4. If you don’t want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies.
    5. Please note that, if you do set your internet browser to reject cookies, you may not be able to access all of the functions of our site.
6. Further information
    1. We may alter this Privacy Policy from time to time and post the new version on our website, following which all use of our website, applications and other platforms will be governed by that version. You must check the Privacy Policy on the website regularly.
    2. You may request us to delete your data from our website, by emailing info@traveltank.com.
    3. For further enquiries regarding this Privacy Policy, please do not hesitate to contact us.
7. Data Protection
    1. We shall use our best endeavors to comply with the data protection laws, regulations and implementation framework (including but not limited to the Nigeria Data Protection Regulation 2019) in force in the Federal Republic of Nigeria in the processing of personal and other relevant data obtained in the course of the performance of our obligations and your use of our site, applications and other platforms. Where we utilize third party processors to perform our obligations under this Agreement, we shall use our best endeavors to ensure that the processor is under a similar confidentiality and data protection obligation as those contained herein.
    2. We shall use our best endeavors to adopt and implement adequate physical and technical measures with a view to guarantying the confidentiality, secure processing and storage of Personal and Sensitive Data obtained and processed through the use of our site, applications and other platforms.
    3. This clause shall be applicable to customers signing up via Facebook.
8. Deletion of data from Facebook account
    1. Where you intend on deleting our associated data from your Facebook account, you shall perform the following steps:
      • Log in to Facebook;
      • Click on settings and privacy;
      • On the left-hand side, click on Apps and Websites;
      • Click on ‘View and Edit’ for TravelTank Official Facebook page;
      • Scroll down and click on ‘remove this app’.

Cookie Policy

Cookie Policy of TravelTank Limited.

What are cookies?

We may use cookies for collecting user information from the site, its applications or other platforms. We will only read cookies from your cookie file placed there through your web browsers interaction with our site.

Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back.

A cookie's main objective is to identify users and personalize their visit by customizing web pages for them, for example by welcoming them by name the next time they visit the same site.

A site using cookies will usually invite you to provide personal information such as your name, email address and interests.

What do we use cookies for?

Better Experience for you

In our site, we use personal information gathered to help improve our functionality and services, run diagnostics, analyze trends, track visitor movements, collect broad demographic information and personalize our services.

Our use of cookies allows us to personalize our offerings to your by storing your preferences and settings which ultimately improves your user experience. We store information between various pages visited and use persistent cookies to recognize when you have returned to our site. These cookies can be deleted and are only used to store your search preferences and recent searches.

Marketing cookies are also used to measure the effectiveness of our campaigns and also in allowing you to connect and share content from our website through social media.

Improve our website

Google Analytics, Facebook Analytics, and doubleclick cookies are used on this site to collect impersonal information such as IP addresses, referral URLS and exit pages, device and software identifiers, usage information on our site, purchase behavior and purchase history as well as MAC and Mobile unique device addresses.

If you don’t want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies.

Please note that, if you do set your internet browser to reject cookies, you may not be able to access all of the functions of our site. More so, the performance and some features on the site may be negatively impacted. For opting out of doubleclick cookies, please visit the opt out page of Google Analytics.

We may share information on your use of our site to marketing agencies tasked in helping us refine and personalize our service offerings. Therefore, by you using this site, you consent to our cookies.