Terms and Conditions for TravelTank Limited’s Website, Applications or any other Platform or Service of TravelTank Limited.
Please read these Terms and Conditions carefully as they contain important information about your rights and obligations. You can print out these Terms and Conditions by clicking on the print icon on your browser.
2. Agreement between customer and TravelTank limited
Our website, applications, e-mails or any other TravelTank Limited’s (“TravelTank”) Platform provides Customers with assistance to view, reserve, apply, request and purchase various travel, accommodation, immigration and other related services (hereinafter referred to as “the Services”) either from us directly and or indirectly from Airlines, Tour operators, Hotels, Car Transfer Companies, Insurers, governmental bodies/agencies and other Third-Parties (hereinafter referred to as “our Partners”).
The terms “our”, “we”, “us” and “TravelTank”, refer to TravelTank Limited. The term “you” refers to the Customer or any of the customers associates, assigns, privies, directors, shareholders, employees or workers visiting and/or using our website, services, applications or any other TravelTank Platform.
By accessing, using, booking, reserving or purchasing any of the Services on our website, applications or any other TravelTank Platform, you agree to be legally bound by these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions, please do not use our website, applications or any other TravelTank Platform.
We reserve the right at any time to revise and update these Terms and Conditions. We therefore encourage you to visit our site periodically to review any changes made to these Terms and Conditions.
3. Use of Our Website & Applications
By using our website, applications, services or any other TravelTank Platform you represent and warrant that:
You are at least 18 years of age;
You are able to form legally binding contracts under the applicable law;
You will use our website, applications, services or any other TravelTank Platform according to these Terms and Conditions;
You will ensure applications, requests, bookings and reservations made by you for yourself and any another person on our website, applications or any other TravelTank Platform are legitimate and that you are legally authorized to do so;
You will take necessary steps to safeguard your TravelTank account and be responsible at all times for the use of your account by you or any other person; and
All information supplied by you on our website, applications or any other TravelTank Platform is accurate, current, true and complete.
4. Third Party Service Providers
Services on our website, applications or any other TravelTank Platform are provided by TravelTank and/or on behalf of our Partners.
You acknowledge that TravelTank operates as a reseller of flights and all content that appears on our website/applications are sourced from a GDS (Global Distribution Service) or from the Airline Directly via an Application Programming Interface (API). Whilst every effort is made to ensure that systems are updated to take into account any travel restrictions that may exist at the time of booking, it may be possible that there is a delay in the GDS or Airline system updating to accommodate all travel restrictions that may be imposed.
TravelTank accepts no responsibility for the content or accuracy of information or materials provided by our Partners including the API or GDS, nor do we guarantee availability of any service advertised by our Partners.
Where content published on our website, applications or any other TravelTank Platform is supplied by our Partners, you understand that we do not control or endorse such content in anyway. All content which is offered by our Partners is published in good faith, but we do not accept responsibility for the accuracy or otherwise of such content and the use of such content.
The performance of our services shall where applicable, be subject to the Terms and Conditions of our Partners.
TravelTank is not liable, howsoever, the same may arise, for cancellations, modifications, delays, deviations, the failure to provide seats berths or facilities for carrying or storing luggage, failure to provide accommodation and or failures to perform services by our Partners.
5. COVID – 19 Restrictions
Due to the spread of the coronavirus disease (“COVID – 19”), countries/governments worldwide have implemented various public safety policies including but not limited to the closure of airports, lockdowns, isolation and quarantine requirements, travel bans from specific countries, COVID-19 testing requirements, travel guidelines, vaccinations and other travel protocols/restrictions (“restrictions”). Consequently, it is imperative that all our customers who intend on accessing, using, booking, reserving or purchasing our various travel, accommodation and other related services via our website or other applications cross-check and make continuous and reasonable enquiries from time to time that there are no restrictions in place which may affect their booking/reservation.
By accessing, using, booking, reserving or purchasing our various travel, accommodation and other related services via our website or other applications, you represent, warrant and undertake to us that: you have cross-checked, made continuous and reasonable enquiries, confirmed and are satisfied that there are no restrictions in place in both your country of departure and arrival which may affect your booking/reservation; and you are conversant and have familiarized yourself with all the relevant restrictions which may change from time to time.
TravelTank shall not be liable, howsoever, the same may arise, for any operational changes, cancellations, modifications, delays, deviations, restrictions, changes to restrictions or damages incurred by customers in the event that bookings/reservation are unable to operate as planned as a result of the restrictions, or failure to perform services by our Partners.
6. Bookings, Enquiries and Reservations
The booking procedure on our website site works as follows:
Customer initiates an enquiry regarding a service on our website www.traveltank.com or via our office kiosk.
Where available, our website generates and provides the customer with a quote for the enquiry made.
The Customer accepts the quote when he/she proceeds with the steps specified on our site or by email or telephonically.
Full payment for the intended Service must be received by us before we can confirm any reservation either with us or with the relevant Partners.
A reservation/booking is only deemed complete and confirmed once payment has been received and is reflecting in our bank account.
Upon receiving confirmation of payment, the Customer will receive their documents (e.g. air tickets, hotel, transfer and tours vouchers) or final details of the booking via email which are non-transferrable from one person to another.
7. Refusal of Service, Price & Currency Rate Fluctuations
Our Partners reserve the right at any time to refuse service to Customers or any end users. Reasons for refusal may include but are not limited to: If the Customer is disruptive and/or is exhibiting unruly behavior, lacks proper documentation, wanted by any relevant law enforcement agency, violates any law, has a contagious disease, under the influence of alcohol, drugs or narcotics. In any of these cases, TravelTank assumes no liability for the acts of the Partner in refusing or performing the service, and we advise you to comply with their rules, regulations and policies.
The price of any Service is the price in force at the date and time of your booking. We may change the price of any Service before your booking is complete. We try to ensure that our prices displayed on our website, applications and other platforms are accurate but the price on your booking will need to be validated by us as part of our acceptance procedure.
Prices change constantly and additional charges (e.g., payment fees, services charges, checked-in luggage fees, local taxes and fees) may apply, so you should always check whether the price asked for a booking is the one you expected.
Currency rates on our website, applications or any other TravelTank Platform are for reference and information purposes only. They should not be relied upon as accurate or real-time as actual rates may vary, and your payment provider (e.g., your credit card company) may charge conversion fees and apply another date’s currency rate.
8. Flight Times, Airport and Hotel Check-in Times and Tour Start Times
All flight times are local. Next day arrivals are indicated on the website by “+1”. The flight times provided on our website, applications or any other TravelTank Platform are preliminary, and we advise Customers to stay in line with flight schedules and update themselves. Flight departure and arrival times are provided by the airlines and may change due to air traffic control restrictions, bad weather, operational and passenger requirements during check in.
It is your responsibility to ensure you arrive at the airport in good time. Recommended check-in time is three (3) hours before flight departure. Our Partners will not wait for passengers who arrive late and TravelTank assumes no responsibility for Our Partners refusing to check in a customer due to arriving late to the airport
For tours, we advise the customer to be at the said tour starting point, thirty (30) minutes before the tour activity is stated to take place.
Hotel check-in times will clearly be stated on your hotel voucher. Customers who arrive earlier than their advised check-in time and who want to use the room earlier than advised may be asked to pay additional fees.
9. Visas, Permits & Immigration Services
We act as agents and not as brokers, for the procurement of visas, permits and other immigration related matters (“Immigration Services”)
You represent, warrant and undertake to us that:
You shall not make or cause to be made any false statements for the purpose of procuring any of the immigration services
You shall not make or cause to be made, any return, statement, or representation which you know to be false or do not believe to be true;
You shall not refuse or fail to produce or furnish any document or information which is required to be produced or otherwise obstruct whether directly or indirectly, any immigration officer in the exercise of the officer’s duties;
You shall not without lawful authority, alter any document or have in your possession any forged or altered passport or other travel document;
You shall not submit multiple application forms whether via us or other third parties or other passport offices;
You are not a prohibited immigrant;
You are not considered to be a risk to public health, public interest or national security;
You have no medical conditions which may prevent entry into Nigeria by an immigration officer;
You shall seek our services for the regularization of their stay in Nigeria within the stipulated period of three (3) months or any other time frame as stipulated by law;
You shall seek our services for renewal of residence permit within the stipulated period of thirty (30) days after its expiration or any other time frame stipulated by law;
You shall seek our services for the renewal of your Business, Transit, Visitors Pass or Temporary Work Permit or others permits or visas within the stipulated period after its expiration or within a reasonable time before its expiration;
You shall indemnify us for breach of any of the above representations, warranties and undertakings.
We are under an obligation not to aid and abet, facilitate or promote any immigration offence; smuggling of persons; or any exploitation in tourism.
We shall not be liable howsoever for any direct, indirect or consequential losses, damages, errors caused by the immigration authorities or costs incurred of any nature which may arise as a result of delays or refusals of applications; inaccurate incomplete or false information or documentation; change in rules and regulations of the immigration service or other governmental agency/body or for causes beyond our control.
We do not guarantee the grant of any application as same is within the sole discretion and authority of the immigration/governmental authorities. Where visa or permit applications are denied, such processing fees are non-refundable.
Where applications for visas, permits etc. are granted by the immigration/governmental authorities, you understand that the Comptroller – General of Immigration may at any time if he deems it to be in the public interest, revoke a resident permit or other permit on such conditions as he thinks fit or direct the holder of a permit to surrender it for replacement or he may re-issue it with such additional or varied conditions as the circumstances nay require, and we shall not be liable howsoever for such courses of action.
Notwithstanding the grant of visas, permits etc. by the immigration officials, you understand that the immigration officer upon his/her discretion may refuse your admission into Nigeria and we shall not be liable howsoever in such an event.
It is your responsibility to provide us with all required and complete information and documentation pertaining to your applications. We are unable to lodge any visa application until we confirm receipt of payment for our services or receive complete documentation and or additional documentation requested by us from you.
We are not responsible for the provision of the relevant medical forms/vaccination cards to you in the event that medical examinations or vaccinations are required, as we are not part or have any role to play in such processes.
In the event of loss or damage to any document received, our liability shall be limited to the actual cost of the document. We accept no liability for consequential or general losses or damages.
We shall not be liable under any circumstance to compensate for any injury, accident, loss, damage or delay of any documents by any third-party courier/delivery companies.
The cost of our services may change at any time as same is premised on the prevailing exchange rates and immigration costs which are susceptible to change. We shall nonetheless notify you of any such change in our fees.
In the event that you wish to withdraw an application to us prior our submission to the Immigration Authorities, we shall charge 10% of the amount paid for the application, as well as any other costs incurred and other out of pocket expenses.
Your failure to attend a scheduled appointment shall attract a liquidated damage, which sum shall be communicated to you.
10. Baggage Allowance
Please ensure to check baggage allowance with the airline you are flying with before your departure date. Be aware that additional fees for excess baggage may apply. Please contact the relevant airline for up to date information on checked and excess baggage policies.
11. Name Changes
TravelTank assumes no responsibility for wrongly spelt names on confirmed bookings or for airlines enforcing penalties on wrongly spelt names. We advise you to check the spelling of your name ensuring it is the same as in your passport/identity document.
Airline penalties may apply for changes in letters to confirmed bookings. Moreover, some airlines will not allow for any or partial name changes whatsoever and may void the ticket requesting that a new ticket be purchased.
12. Insurance for Loss, Delay, Cancellations
We advise all Customers using our website, applications or any other TravelTank Platform to take out adequate insurance cover in order to cater for instances such as airline cancellations; cancellations due to illness, accident or injury; personal accidents and personal liability; loss, delay and or damage to baggage, goods and property.
TravelTank will not be held responsible either for any of these instances whatsoever, or if the customer fails to take adequate insurance cover.
TravelTank is not an insurance company and will not be responsible for the submission, payment, or adjustment of an insurance claim. Any claims that fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy.
13. Special Request
13.1 Customers with any special needs/requests must ensure such requests are made to TravelTank at least 72 hours prior to their intending flight or the service. TravelTank does not guarantee we will able to honor such requests, but we assure our Customers of doing our best to accommodate and effect such special requests.
14. Passport, Visas, Health and other Documents
The Customer is responsible for ensuring he/she has all relevant travel documents prior to check-in. These documents may include: visas, passport or identity documents, credit card used to make the booking, e -ticket, and in some instances birth certificates if travelling with a minor.
It is entirely the Customer’s duty to ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the likes, where required, have been obtained. TravelTank does not assume any obligation or liability and the Customer hereby indemnifies us against any consequences of non-compliance. Proposed travel arrangements may cause mental and/or physical dangers, and it is the duty of the Customer to familiarize him/herself with this possibility.
Parts of your itinerary may include areas where there is a high or higher risk of malaria and other tropical diseases. The Customer is entirely responsible for checking whether his/her itinerary fall into any of these areas and is advised to check with their medical practitioner before departure.
15. Cancellations, Modifications and Refunds
A Customer must enquire about all applicable cancellation and modification conditions before paying for a Service. You are also mandated to know that flight itineraries used out of sequence is prohibited by our Partners. Skipping one part of an itinerary will lead to automatic voiding or cancellation of the journey. In some instances, no shows will be treated as a ticket being voided and you may be asked to pay a cancellation fee.
As a general rule, Customers are not entitled to refunds, cancellations and or modifications particularly when a Service has been booked, issued and or accepted by us.
However, if upon our discretion you are entitled to a refund, modification and or cancellation of any booked, issued and or accepted Service, TravelTank will charge a refund, cancellation and or modification fee and the Partner may also charge a refund, cancellation and or modification fee on top of our fees.
Kindly note however that refunds, cancellations and or modifications are not permitted in case of no show. Furthermore, all refunds, cancellations and or modifications are subject to the terms and conditions of our Partners as well as our Terms and Conditions.
Where we incur any refund, cancellation and or modification fees from our Partners, you agree to indemnify us for the amount of any charge.
The process for refunds may take up to 6 to 8 weeks. We first establish if you are entitled to a refund either from us or from our Partners and then if you are entitled to a refund, it will be paid (less fees) back into the credit card or account you used to make the reservation.
Where you choose to cancel or change a prepaid hotel reservation, subject to the rule of the hotel you may be charged for changes by the selected hotel and you agree to pay for such charges. Please be aware that, once a hotel reservation has been made, you authorize TravelTank to make the reservation on your behalf based on the room rates and availability at the time of reservation. You are mandated to make back payments for early checkouts or no shows within days after checking out.
16. Payments, Bank and Credit Card fees
TravelTank reserves the right to cancel a booking for any Service if payment is not received by midnight Nigerian time on the day the booking is made. We therefore advise that payment be made immediately a booking is confirmed.
Payment can be made via Visa, Mastercard, Electronic Funds Transfer, Cash deposit at a bank or in one of our offices in Lagos, Nigeria.
If payment is received after midnight on the day booking was made, the customer shall be refunded the full payment less any cancellation or administration fees within 48 hours of the cancellation being processed.
If the customer wishes to continue with the booking, the customer will be liable and be responsible for any difference between the prior and current quotes. Such difference must reflect in our account within the stipulated timeframe in order to secure the booking.
When making payment you undertake that all details you provide to us for the purpose of purchasing a Partners service and/or securing our Service which may be offered by us on our website, application or any other Platform of ours will be correct; that the credit or debit card, or any electronic cash which you use belongs to you and that there are sufficient funds or credit facilities to cover the costs of any service. We reserve the right to obtain validation of your credit or debit card details before providing you with any service.
It is your duty to ensure your credit/debit card details, personal identification number and all such other details of your credit/debit cards are secured and kept safe at all times. Any unauthorized use, theft, loss of details in your credit/debit card to unauthorized bank centers, cash centers or persons fraudulently representing TravelTank will be at your own risk. By accepting these Terms and Conditions you agree to not take further action against TravelTank if any of these cases stated above arises.
Certain banks and credit card companies may impose transaction fees when completing a booking on our site, applications or platforms. Please always consult your bank regarding any charges before making payment on our site.
17. Modifications to Website & Applications
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website, applications and platforms or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, and/or sale of new Services and/or the release of new software tools or resources shall be subject to these Terms and Conditions.
Please note that although we try to ensure that the content of our website and applications are accurate, they may contain typographical errors or other inaccuracies.
18. Linked Sites, Applications and Platforms
We make no representations whatsoever about any other site, applications or platforms which you may access through our website, applications or any other TravelTank Platform which may link to our website, applications or any other TravelTank Platform. When you access any other website, applications or platforms, you understand that it is independent from us and that we have no control over the content or availability of that site, application or platform. In addition, a link to any other website, application or platform does not mean that we endorse or accept any responsibility for the content, or the use of such a website, application or platform and we shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content or services available on or through any other website, application or platform. Any concerns regarding any external link should be directed to its website administrator or web master.
You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website, applications or any other TravelTank Platform. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding our website, applications or any other TravelTank Platform that comes to your attention.
20. Copyright and Monitoring
The contents of our website, applications or any other TravelTank Platform are protected by international and local copyright laws and other intellectual property rights owned by us or our affiliates. All company names and logos mentioned on our website, applications or any other TravelTank Platform are the trademarks, service marks or trading names of their respective owners including us. You shall not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material from our website, applications or platforms including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
21. Availability of our Website & Applications
We will use all reasonable endeavors to make our website and applications available but cannot guarantee that they will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website, applications or platforms and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, applications, platforms, servers, websites, routers or any other Internet connected device.
22. Use from other Jurisdictions
We have used our best endeavors to ensure that our website, applications or any other TravelTank Platform complies with Nigerian laws. However, we make no representations that the materials on our website, applications or any other TravelTank Platform are appropriate or available for use in locations outside the Federal Republic of Nigeria. Those who use our website, applications or any other TravelTank Platform from other locations outside the Federal Republic of Nigeria do so on their own initiative and are responsible for compliance with all applicable laws.
If the use of our website, applications or any other TravelTank Platform is contrary to or infringes any applicable law in your jurisdiction(s), you are not authorized to view or use our website, applications or any other TravelTank Platform and you must exit immediately.
We make no representations and give no warranties, express or implied that using the Services in any particular jurisdiction outside the Federal Republic of Nigeria is permitted under any applicable non-Nigerian laws. Accordingly, if using the Services or any part available in your jurisdiction or to you is prohibited, those Services are not offered for sale to you. You accept that if you are resident outside the Federal Republic of Nigeria, you must satisfy yourself that you are lawfully able to use the Services
We shall use all reasonable endeavors to ensure that for any Service you purchase from our websites, applications and platforms:
We have the right to sell the Service to you;
The Service will correspond with the description we have given to you;
The Service would be of satisfactory quality; and
Any service we provide to you will be provided with reasonable skill and care.
We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any Service from our website, applications, platforms or any information or service provided through them.
We accept no liability for any indirect or consequential loss or damage, or for any direct or indirect loss of data, profit, revenue or business in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website, applications and platforms or its contents other than as a direct result of purchasing Service, we accept no liability for this loss or damage whether due to inaccuracy, error, omission or any other cause and whether on the part of us or our servants, agents or any other person or entity.
If we are liable to you for any reason, our liability will not exceed the amount paid by you for the Service concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our gross negligence.
We shall not be liable for any loss, damage, delay or failure to perform in whole or in part as a result of causes beyond our control, including but not limited to: strikes, fraud, material breach of these Terms and Conditions by you, insurrections, riots, embargoes, delays in transportation, change in law, Terms and Conditions of our Partners, any lawful order and lawful requirement of any governmental authority.
Any claim whatsoever against us shall be duly notified to us and shall be made within 3 (three) months from the period the cause of action accrued. You hereby agree that you waive any right to bring any claim whatsoever against us outside this period.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website, applications and platforms and it is compatible with our website, applications and platforms. We cannot and do not guarantee or warrant that any material available for downloading from our website, applications and platforms will be free from infection, viruses and/or other codes that has contaminating or destructive properties.
You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
We may but you may not, assign any rights and/or transfer, sub-contract or delegate any obligations under these Terms and Conditions, and/or charge or deal in any other manner with these Terms and Conditions or any of our respective rights or obligations. Any purported assignment, transfer, sub-contracting, delegation, charging or dealing in contravention of this clause shall be ineffective. These Terms and Conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.
The following applies to all messages, emails, bulletin boards postings, ideas, suggestions, concepts or other material submitted by you to us (herein after referred to as “Content”):
You must own or have the right to submit Content for publication on our website, applications or other platforms and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, Regulations, standards and/or codes of practice;
You must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libelous or defamatory of any person or be otherwise unlawful;
You must ensure that the Content does not advertise or otherwise solicit for funds or is a solicitation for goods or services; and
We have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other Content if we believe that their content is or may be inappropriate or otherwise does not comply with the above.
You grant us a non-exclusive, irrevocable, royalty free, worldwide license to publish all Content that you submit to us. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us.
You represent and warrant that you will not use our website, applications and other platforms for any purpose that is illegal or prohibited by law, including without limitation to the posting or transmitting of any libelous, defamatory, inflammatory or obscene material. If you breach these Terms and Conditions, then your permission to use our website, applications and other platforms terminates immediately without the necessity of any notice being given to you.
25. Dispute Resolution & Governing Law
These Terms and Conditions and your use of our website, applications and any other platform of TravelTank shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria and you submit to the exclusive jurisdiction of Nigerian courts.
Any difference, dispute or claim arising out of or in connection with these Terms and Conditions shall first be referred by either party to conciliation either privately amongst the parties or in accordance with the Arbitration and Conciliation Act 1988 CAP.A18 in order to seek an amicable settlement of the dispute in good faith.
If the parties are unable to settle the dispute amicably and agree on terms of settlement within 90 days of the notice of conciliation, the parties are at liberty to take any action in court as they may deem fit.
All notices shall be given:
To us via our relevant emails; and
To you at either the email or postal address you provide during any booking process.